Who We Are:
At Juris Digital we help law firms achieve sustainable growth through organic and paid search marketing is not just what Juris Digital delivers — it’s what drives our SEOs daily. Our team is smart and intelligent and knows what it takes to drive real revenue growth, and cares about the bottom-line outcomes. We’re competitive and collaborative, like to have fun, and love adding new team members to the group. If you are seeking a dynamic workplace and new challenges, we want to hear from you!
Work Location:
Can live anywhere.
Who we’re looking for:
The Partner Onboarding Specialist is responsible for the day-to-day management of new and current Juris Digital clients. You have a strong background in Account Management, Client onboarding, process refinement, and software implementation. You possess a strong understanding of SEO, PPC, and digital marketing. You should be highly skilled in managing multiple projects simultaneously and have an exceptional knack for communication.
Your day-to-day will be spent creating a path for new clients, managing software setup and onboarding for our varied clients. You’ll have confidence in your organic and paid marketing knowledge and grow and learn with your team, holding yourself accountable.
What you will do:
- You will be pivotal in ensuring seamless customer transition to our software and internal team.
- Oversee and implement the onboarding process to ensure partners receive exceptional service.
- Are strategic thinkers who anticipate partners’ needs and proactively address them to support platform adoption and engagement and facilitate the transition of partners’ onboarding and offboarding.
- Data Analysis and Reporting: The specialist should be proficient in analyzing data related to the onboarding process, such as customer feedback, usage metrics, and performance indicators, to optimize experience for clients and to facilitate program expansion and renewals
- Cross-Department Collaboration: communicate effectively with internal teams to provide updates on client progress, share insights, and address any challenges or dependencies impacting the onboarding process
- Proven experience in customer onboarding, account management, or a similar client-facing role
- Excellent communication skills, with the ability to convey complex SEO / PPC concepts to non-technical partners
- Proficiency in using CRM systems, project management tools, and other relevant software applications
- Demonstrate commitment to customer success and a passion for delivering exceptional service
How you’ll do it:
Embody Juris Digital’s core values: Excellence, Fun, Creativity, Empathy, Transparency and Relationships
- Curiosity – Ask really good questions of clients that drive creative solutions. You are compelled by the desire to learn more, ask more, and find new solutions for your partners that haven’t been previously thought of.
- Work Ethic – Come to work to achieve. Use your time wisely to create opportunities, and understand that success results from hard work and diligence.
- Intelligence – You can quickly learn and retain new information, processes, and abilities.
- Coachability – Seek out and implement coaching on personal performance in order to improve. React calmly to criticism and are open to new ideas and changes in the process.
- Self-motivation / Drive – You are driven to exceed minimum standards by your personal “why.”
- Resilience and Perseverance – This isn’t your first rodeo. You weather your roles’ inevitable ups and downs with grace, professionalism, grit, and determination.
Our ideal candidate will be or have:
- 2 years experience in Account management
- Proven track record of driving client success in a digital marketing environment.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Demonstrated ability to develop strategic content for various digital platforms and measure the effectiveness of strategies through analytics.
- Excellent written and verbal communication skills – able to simplify complex topics in a friendly and approachable manner.
- You have General knowledge of and/or in
- Google Suite (Analytics, Tag Manager, Search Console, Docs)
- Callrail
- ClickUp
- Please put a * next to your name when applying.
- Your unique strengths – if you don’t match everything we’re looking for, tell us why you’d be a great fit.
Our Benefits:
- Flexible Time Off Program
- Mental Health Days – Half-day Fridays
Compensation:
Final compensation for this role is determined by various factors, such as a candidate’s relevant work experience, skills, certifications, and geographic location. The total compensation for this position is a mix of hourly pay, and uncapped commissions earned.