A few months back I published a short Linkedin post asking whether or not shorter contact forms actually converted at a higher rate than longer forms.
I now have data that confirms that shorter contact forms do indeed out-perform long forms in terms of conversion rates.
Long Form Results (30 days):
- Contact Form Completions: 1
- Total Organic Search Visits: 246
- Conversion Rate: .41% (yuck!)
Short Form Results (30 days):
- Contact Form Completions: 8
- Total Organic Search Visits: 222
- Conversion Rate: 3.6%
Some Other Things to Think About
- The longer contact form actually increased the number of LiveChat contacts for this particular site.
- While I don’t have call tracking data, based on feedback from the client, there were more phone calls from the site during the month that the long form was used.
- According to the client, email contacts are behind both LiveChats and phone calls in terms of sign-up rates (ie. moving the prospect from “lead” to “client”).
If you have thoughts, questions, feedback, or conflicting data, we’d really appreciate if you’d share in the comments below!